Refund Policy

We want you to be happy with VelonixxAI. Every account starts with a free trial of 50 leads, so you can judge the quality before paying.

Monthly plans (Starter, Growth, Pro)

• No automatic renewals. Each payment, through Razorpay (₹) or Dodo Payments ($), covers one month (12 months on a yearly launch plan) and is never charged again on its own. There's nothing to cancel: your plan simply ends when the paid period is up.
• First purchase: if you're not satisfied, ask within 7 days of your first payment and we'll refund it in full, as long as you have used fewer than 20% of that month's lead credits.
• Buying another month is not refunded once that month starts, unless you were charged by mistake or the service didn't work (see below).
• Unused plan credits are not refunded or carried over.

Yearly launch plans

• 7-day refund: if you're not satisfied, ask within 7 days of paying and we'll refund it in full, whatever you've used.
• After 7 days, yearly launch plans are not refundable. Unused leads don't carry over from one month to the next.

Extra credits (top-ups)

• Unused extra credits can be refunded within 14 days of purchase.
• Extra credits that have been used are not refundable. Unused extra credits expire 12 months after purchase.

When we always refund

• You were charged twice or charged by mistake.
• A search failed because of a fault on our side and the credits weren't returned automatically. We return set-aside credits automatically when a search fails or is cancelled; contact us if they weren't.
• We close the service or a paid feature you bought: we refund the unused part.

When we don't refund

• Accounts closed for breaking our Terms of Service, for example spam or misuse.
• Leads removed because the business asked to opt out.
• Dissatisfaction with individual leads after credits were used. Leads come from public sources and can be incomplete; the free trial is there to judge quality first.

How to ask for a refund

Email Mukesh@velonixxai.com from your account's email address with your order or invoice number. We reply within 3 business days. Approved refunds go back to the original payment method; your bank or card provider may take 5 to 10 business days to show it. If your payment was handled by a reseller (merchant of record), the refund is issued through them.

Nothing in this policy limits rights you have under consumer protection law where you live.